FAQ'S

 

1. WHAT ARE THE SHIPPING COSTS WITHIN NEW ZEALAND?

It depends on the size of the item and where abouts in NZ you live. You can find out the shipping costs on each item by clicking 'Add to Cart'. We also offer combined shipping on most of our products. 

2. WHAT ARE THE SHIPPING COSTS WITHIN AUSTRALIA?

All our homewares can be shipped to Australia and the costs depends on the size of the item. Shipping starts from $10 and increases with size. You can find out the shipping costs on each item by clicking 'Add to Cart'. We also offer combined shipping on most of our products. 

3. DO YOU SHIP OUTSIDE OF NZ AND AUS?

We can do and we have before. Please email us at hello@moodstore.co.nz to find out how.

4. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Our Homeware and Accessories range are processed within the following 3 working days.  Please Contact us if you have an urgent order and we will see what we can do!

For Furniture, our lead time varies for each product, but if it's urgent - we'll make it work. Please allow between 3-6 weeks for delivery for larger items.

5. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment the following payment methods in store:

- Cash

- Credit card (MasterCard and VISA)

- Bank Direct Transfer

- Q Card Long Term Finance 12 Months interest Free

- Laybuy (up to $1000)

We accept all major credit cards when purchasing online. Please contact our store to pay via an alternative method.

All prices are given in New Zealand Dollars ($). 

6. DO YOU OFFER LAYBUY?

Yes, Lay-by is only available on items valued over $50 and is open to New Zealand customers only. General terms are pay as much as you like over a 10 week period. At least 50% payment is required to begin your order.

7. CAN YOU SEND OUT MATERIAL SAMPLES TO HELP ME MAKE A DECISION WITH MY ORDER?

Samples of materials such as timber, farbic and laminate are available to our clients in NZ. We have a range of NZ timbers (Pine, Oak, Rimu) and Plywoods (Birch, Pine). Check out our Fabric ranger from Warwicks. 

 

Send us a message with a request for material samples and we will get them on a courier for you.