ORDERS & SHIPPING 

HOMEWARES

Homeware orders are couriered. We hold no responsibility for lost packages or failed deliveries to the address of the recipient. A tracking number is issued to every customer with purchase. 

Homeware items are dispatched Monday to Friday during normal business hours.  Please note any orders placed on a Public Holiday will be send out within the next two business days. The exception to this is Christmas time.  We fit in around our suppliers and our couriers and there can be further delays around the festive season.  

Shipping costs vary per item. You can find out shipping costs by adding products to the cart and before proceeding to payment, it will automatically calculate this for you.

Collections - Yes, we allow pick up of Homewares from our store in Ponsonby, Auckland, NZ. Please select the Click & Collect option on check out and one of our team members will be in touch with available collection times. Allow 1 business day for us to process your order.

FURNITURE

Furniture is made to order. Production time varies for each Furniture item. Most orders are made-to-order within a 6-10 weeks. Please note some times have longer lead times.  If you have a urgent project, please contact us at hello@moodstore.co.nz and we can see what we do to make it work.

CHRISTMAS CUT OFF

- Sofas - Xmas cut off by Saturday 4pm October 31st 2020. 

- Res of our Furniture has already closed off for pre xmas delivery. We will deliver your order in the new year. Our workshop is closed for 3 weeks (25/12/2020 - 17/01/2020) and all orders will be paused during this time. 

Shipping costs vary per item. You can find out shipping costs by adding products to the cart and before proceeding to payment, it will automatically calculate this for you.

Collections - Yes we allow collection of Furniture items will be from our warehouse in Onehunga, Auckland, NZ. Please select the Click & Collect option on check out and one of our team members will be in touch with available collection times.

Furniture orders are couriered, freighted on a truck or personally delivered in our van. Once the item is ready to ship, you will be notified by email regarding the status of your order and how we intend to ship the order. Please read carefully at the below inclusions and exclusions. We also suggest once you have been notified by the day of delivery, you carefully protect floors and door jams to allow our delivery teams or chosen freight contractor to deliver the items safely into position. 

Couriered - We courier smaller or flat packed furniture via a local courier in NZ.  We hold no responsibility for lost packages or failed deliveries to the address of the recipient. A tracking number is issued to every customer with purchase.

Delivery - For most furniture deliveries to customers in Auckland (within  a 30km radius of our workshop), we deliver in our personalized van. It excludes stair or lifts and we assume to deliver within a the first few steps of your home. If access to the site is limited, please inform us and we will provide an additional quote for delivery. Price excludes rubbish removal, old furniture collection and assembly service. Waiheke Island and Great Barrier Island will occur additional costs.

Freighted - For customers in NZ (outside of Auckland) we freight via a local freight contractor in NZ.  We hold no responsibility for lost packages or failed deliveries to the address of the recipient. A tracking number is issued to every customer with purchase.

Before placing your order, please ensure the following:

- Items you intend to purchase will fit in the area you have selected for it.
- Doors, stairwells and other entrance ways (including lifts) are wide enough to allow for the furniture to fit in the space by yourself.

- When placing your order, please ensure the correct contacts such as phone numbers, e-mail addresses and delivery addresses are provided.

KITCHENS AND BATHROOMS

Kitchenware and Bathroomware are dispatched from our suppliers warehouse during Monday to Friday over normal business hours.

Shipping costs vary per item. You can find out shipping costs by adding products to the cart and before proceeding to payment, it will automatically calculate this for you.

Collections - Please email us prior to making a order to check we can allow a collection of your order.